Johns Jottings

Should you fire a customer?

Should a customer always be treated as “King” or are there times when it is no longer viable for a business to deal with a particular customer? While the underlying principle that ‘the customer is always right’ and should be treated as “King” should apply, there are situations where it needs to be assessed whether…

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Doing nothing can make you an exceptional leader

The job of any leader is to remove obstacles and secure resources for the implementation of ideas that create value for the organisation.  Effective leadership is ensuring this happens in the background, allowing teams to get on with getting things done. The balancing act is deciding when to step in and act, and when not…

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